Organizing Service Provider:  Neat and Tidy Organizing

 

 

Thank you for the opportunity to be of service!  We at Neat and Tidy Organizing hope to create a beautiful, functional, and sustainable space for you through our organizing services. This letter is to confirm the details of our agreement and explain our terms of service.

FEES AND EXPENSES:

Neat and Tidy Organizing's hourly organizing fee is $65/hr per organizer (unless otherwise noted during booking)

This amount is to be paid on the day of service unless prepaid through the purchase of a package, by:

□      Cash or Check (made out to "Neat and Tidy Organizing LLC")
□      Zelle- sent to 772-349-2587 
□      Venmo - sent to @neatandtidyorganizing
□      Paypal - sent to hello@neatandtidyhomeorganizing.com

Additional costs: Neat and Tidy will provide assistance with selling items upon request which will incur a 40% sellers fee if/when the items sells.

All materials needed to implement particular systems will be purchased at the 
expense of the client with client’s authorization.

Neat and Tidy Organizing LLC reserves the right to charge different rates for working in any conditions we deem dangerous or hazardous based on the assessment.

All sales are final (non-refundable) and non-transferable. A $130 booking fee is required to secure your appointment and will be applied to our session together.

Returned checks or declined charges will incur a return fee of $50 payable to Neat and Tidy Organizing LLC and the same reserves the right to deny future services, require cash payments or pay-in-advance terms if such an event occurs.  If payment  for services provided or cancellation fees, including any additional return fees, are not received within 30 days we reserve all rights to seek compensation due in court or may turn delinquencies to collection agencies as we see fit. Clients agree to all compensation terms: payment in advance, cancellation fee, methods of payment we accept, late fees, bad check fees, and cost of collection.

Billable services will include, but not be limited to, meetings at a client’s home, office, or place of business, phone consultations (beyond the client’s complimentary introductory consultation), electronic communication and off-site work on a client’s behalf.

Direct expenses of service – including, but not limited to shredding/copying/messenger services/shipping fees/delivery charges, parking, tolls and other transportation charges, overnight charges – are the client’s responsibility. They will be billed to the client at the time of service, if not provided directly by the client.

MINIMUM HOURS PER APPOINTMENT 

There is a 3-hour minimum per appointment. In our experience, organizing sessions of shorter duration too often do not produce optimal results.

CANCELLATION AND HONORS POLICY 

Client agrees to provide 48 hours notice before cancellation. Cancellations, No-Shows, and rescheduled appointments with less than forty-eight hours notice will incur a $130 fee (2 hours of organizing fees to compensate for any lost wages) (with the exception of emergencies, illness, or inclement weather). Neat and Tidy Organizing LLC reserves the right to waive fees for special circumstances as determined by management.  To do so is at the sole discretion of management and does not in any way alter or waive any portion of this Agreement. 

If late cancelations become routine, Neat and Tidy Organizing LLC reserves the right to expect payment in advance for entire session, or refuse future services altogether. 

Refunds of unused portions of packages will result in the loss of purchase discount. The refund amount will be the difference of the package price and the hours used adjusted to the single session rate of $65/hr.


Neat and Tidy Organizing LLC reserves the right to refund any remaining, unused hours from prepaid packages (based on the calculations stated above) and terminate the contract, if the client repeatedly cancels and creates a disruption of services. This is at the sole discretion of Neat and Tidy Organizing LLC.

Hands-on organizing sessions begin at the scheduled time, regardless if the Client is delayed.

Neat and Tidy Organizing LLC will send an appointment reminder to you before your scheduled organization session.

 

 


CONFIDENTIALITY


Thank you for entrusting Neat and Tidy Organizing LLC with your organization journey. We understand that during this process we may be in contact with personal items and information. The organizer agrees not to divulge any of this information and to maintain the highest standards of confidentiality and respect for the Client’s possessions. As professional organizers it is our job to conduct business in an ethical and respectful way at all times with every client and colleague. All information seen, heard, or discussed with the client will be held in the strictest confidence.

Neat and Tidy Organizing follows the Code of Ethics set forth by the National Association of Productivity and Organizing Professionals (NAPO).  https://www.napo.net/page/about_ethics

Sensitive Materials: Prior to each session, please remove sensitive materials from the room or area to be organized. If there are areas that are not to be organized, please inform Organizer(s) prior to the start of the session. Please remove highly breakable or sentimental items from area to be organized.

Firearms: Prior to each session, please inform Organizer(s) of any firearms or other weapons in any areas where organizers will be present. Firearms must be removed from the immediate space being organized and secured.


PROCESS OWNERSHIP


Regarding the editing, sorting, and organizing of items, the Client maintains process ownership.  Neat and Tidy Organizing LLC recognizes items as the sole property of the Client, and though efforts will be made to help reduce the volume of belongings when necessary, it is hereby stated that the final decision on such matters belongs to the Client. I will determine where discarded items are taken unless you specify a particular donation location at the time of service. Furthermore, I must be told prior to removing your donated items if you would like a receipt from the donation center. By signing this contract you confirm you have decision-making capabilities of all possessions that are removed from your space.


PROJECT OUTCOMES


Project outcomes depend on the Client’s willingness to participate in the process; sorting, editing, and donating when necessary. Long-term maintenance of organization hinges on the Client’s commitment to maintaining the order, and quantity of items in the space.

Each client is as unique as their space and each project varies according to factors such as level of involvement, size, and complexity. I will work with you to respect the given timeline and budget you set. I will always discuss the expectations and requirements with you and communicate any changes throughout the process. I work as quickly and efficiently as possible and do everything in my power to streamline the process for you. The biggest variable regarding how long a project takes is how fast you make decisions on what to keep and what to discard; likewise, project outcomes often depend on your willingness to let go of items when necessary.

SUPPLIES AND SHOPPING ASSISTANCE


Neat and Tidy Organizing LLC will either make suggestions about necessary supplies to be purchased and the Client will complete the shopping OR per the Client’s request, Neat and Tidy Organizing LLC will shop for and purchase the supplies, making certain they are delivered to the Client’s location.  Client’s are responsible for all agreed-upon supplies (file folders, labels, shelving, containers, hooks, etc.) necessary for completion of the project and the fee for shopping and returns.  The standard hourly rate will apply for all shopping and returns.  Receipts for funds spent on Client’s behalf will be presented with the invoice.


DISRUPTION OF SERVICE


Neat and Tidy Organizing LLC reserves the right to terminate this Agreement for the following reasons: 

Repeated cancellations and rescheduling 


Client or family members engage in disruptive, threatening or violent behavior, which can include but is not limited to yelling, verbal abuse, threats (outright or implied)


Non-payment 


Unsafe or unsanitary working conditions 

I work closely with all my clients in an intimate setting. Should I feel unsafe at any point in the process I reserve the right to refuse service and withhold the right to terminate any contract at any time for any reason.

Client has the right to terminate services at any time. If Client elects to terminate engagement, Client remains responsible for any fees incurred prior to termination. Organizer has the same right regarding termination, subject to reasonable notice allowing Client to arrange alternative services.    

 

 


LIABILITY


Neat and Tidy Organizing LLC nor their employees or contractors, are not liable for any loss due to damage to property, self or disposition of items. The Client retains full responsibility, unless gross negligence or intentional damage has been proven.

Client agrees to have a homeowner or renter insurance policy in place prior to any service rendered by Neat and Tidy Organizing LLC. Said insurance policy will be the primary policy for any personal injury or property damage claim. In the event of bodily injury to any representative of Neat and Tidy Organizing LLC, the contract holder is liable for any and all medical bills and emergencies as included in their personal and/or business insurance.

 

Client agrees to waive subrogation against Neat and Tidy Organizing LLC or Organizer’s policy for any claims paid by said insurance policies. 

Client shall indemnify and hold Neat and Tidy Organizing LLC, Owner, and all Organizers harmless against any loss or damage to persons or property as a result of performance under this agreement and/or caused by the negligence or carelessness of Neat and Tidy Organizing LLC, Owner, and all Organizers. “I hereby acknowledge I understand there may be risks involved in moving furniture and accessories as part of the organizational services I contracted Neat and Tidy Organizing LLC to do. 

Everyone on the Neat and Tidy Organizing team goes to great lengths to treat you and your belongings with respect, care, and delicacy. That said, it is our policy to have every client agree to a liability waiver in the event of an accident. Thank you for understanding this is necessary to protect our business.

I shall not now, nor in the future, make any claim against Neat and Tidy Organizing LLC or any of her employees, contractors, subcontractors, or assistants for any injury to persons within my home or damage destruction of possessions or property belonging to myself or others in and on my property beyond the value of the services performed and agreed in advance. I warrant that I have the authority to authorize the movement of all furniture and accessories within this home.

I hereby accept all risk, and waive and all monetary claims for damage or injury to myself or member of my family, my furniture and my accessories, whether owned, rented, or borrowed by me or member of my family, relatives or friends and assume all legal and financial responsibility myself for such.

I further agree to indemnify and hold harmless Neat and Tidy Organizing or any of the employees, contractors, subcontractors, or assistants from liability for the injury or death of any person(s) and damage to property that may result from any negligent or intentional act or omission by Neat and Tidy Organizing as part of the organizational services I have contracted them to do.”


ITEMS FOR DISPOSAL, SALE, DONATION

 


As an additional service by Neat and Tidy Organizing will, at the Client’s request, transport items for disposal to the appropriate locations.  Whether by donation, recycling, shredding or trash should Neat and Tidy Organizing take items, they may dispose of said items at their sole discretion. Client may elect to dispose of items personally as well. 

 

Debris Removal: Large-scale debris removal may incur an additional fee, to be arranged in advance.

Neat and Tidy Organizing can recommend and transport items to a shredding service upon clients request. This incurs additional fee of shredding cost plus $25 transport fee. Client does not have to use a shredding service and may shred any items themselves or if a shredder is provided organizer can perform this service as part of their hourly rate of $65/hr for client.


Document Retention: Neat and Tidy Organizing will recommend retention or disposal of paperwork, but final decisions regarding legal, financial, and other documents should be made by a CPA, attorney, or financial advisor. Client will approve all documents to be disposed of.  

 

Donations: Client will make final decision on items to keep, sell, donate, or discard. All items donated are done so and agreed upon during our time together and put into a container labeled donations, which you have the right to remove or change your mind on items at any time prior to removal. Neat and Tidy Organizing may remove items for donation/discard/shredding for client per the clients request (one car full per session) or client may donate/discard of items themselves. Any items for donation will be taken to your donation center of choice or if no donation preference Neat and Tidy’s recommendation. Any items you decide to donate will not be recovered by Neat and Tidy Organizing once dropped off to donation center. Neat and Tidy Organizing does not hold any responsibility for items donated, discarded or shredded on behalf of client. Client is urged to review ALL items in any discard/donation/shredding container before removal. By agreeing to this form the client understands it is their responsibility to check donation/discard/shredded container(s) before removal and once removed from property Neat and Tidy Organizing LLC does not hold personal responsibility for these items. Donation receipts will be provided for tax purposes upon clients request. Client must ask for receipt prior to items being donated. Client is responsible for determining valuation of donated items.

Neat and Tidy Organizing provides assistance in selling items at customers request. This involves the client choosing the appropriate form of selling including but not limited to, garage sales, online sales such as but not limited to (eBay, Facebook marketplace, Offerup, Craigslist, thredUp, decluttr, Poshmark, Nextdoor, Etsy), consignment stores, auctions or any other form of sales. It is up to the organizer if they think that the item will sell and make other suggestions if the item doesn’t hold any value, it is customers final decision on what to do with the item(s). Many times you make think an item is worth more than the market value. The organizer makes recommendations of price based on current comps in the market, but the final decision on price is made by the client. The organizer will take/post photos, communicate with prospective buyers and relay prospective buyers information to you (the client) for final sale. If client would prefer item to be eligible for shipping this will be set up during posting. Client acknowledges and agrees that prospective buyers are random and the organizer can not control who comes and goes from clients home. Client accepts all responsibility for unknown persons visiting their premises. Client is responsible for giving prospective buyer address and final communication with prospective buyer for payment and pickup. If requested the organizer can set up appointment with prospective buyer and client. If item sells to someone requiring shipping it is up to the client if they would like to ship or have the organizer ship the item(s) for them. If the client would prefer the organizer ship item(s) then the client must pay any fees, provide shipping materials, and pay a 10% shipping fee to organizer of the price of the item sold. The client has the right to remove eligible unsold item(s) from selling at anytime as well as the organizer has the right to terminate sale of item(s) at any time. The sellers fee due to Neat and Tidy Organizing LLC for each item sold is %40 and is due to organizer upon payment from buyer.


ACTING AS YOUR AGENT


At a client’s request, we will act as the client’s agent with other service providers (movers, carpenters, contractors, etc.). Clients must contract directly with such service providers. We take no responsibility – and clients agree to hold us harmless for the actions or performance of other service providers.

 

 

 

 

TRAVEL TIME


Travel time within a 45 minute radius is complimentary from Boca Raton, FL (zip code 33428). Any additional travel time is billed at our standard hourly rate (i.e., an additional 15 minutes of drive time would be $16.25).  Travel time between work sites (if applicable) is billed at our standard hourly rate.  Travel fees may be waived at the sole discretion of management. Out-of-area appointments can be arranged for a minimum of two eight-hour sessions with a $225 overnight fee per night. Other travel fees (airfare, rental vehicle, etc.) will be arranged on a case-by-case basis in writing. 

 

 

 


PERFORMANCE & DELIVERY


All Neat and Tidy Organizing employees and contractors do their best to complete the work in a timely manner. We agree to implement the proposed solutions within a reasonable period of time, as discussed with the client, and for the price agreed upon. While we do our best to work expediently, we also take into consideration the Client’s emotional, physical, and mental needs. We will adjust our speed of work for the best interest of the Client.

We will not throw anything out without the client’s permission. We only suggest or help the client through decisions, but the final decision is always the client’s. Thus the client is responsible for any loss or damage resulting from the discarding, donating, or destroying of any records or personal effects. The client agrees to make final decisions about disposition of items.

NOTE: Although getting organized is an ideal time to do any necessary home or office/place of business cleaning, we are not a cleaning service and are not responsible for that parallel part of the work.

Any claims must be submitted in writing within seven business days of completion of project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be emailed to hello@neatandtidyhomeorganizing. Failure to make a claim within seven business days implies that the client fully accepts the completed work.
 

 


FOLLOW-UP

 

 


If we have created a new system for you, your responsibility is to maintain it long enough for it to become a habit. Typically, habit-forming takes 30 days. Becoming organized is something that can be learned and it will take time to implement, learn, and maintain your new habits and organizational systems. We will provide a complimentary 30 minute phone/video follow up after 25 days and within 45 days of the last date of organizing if the client feels they are having any issues with the process. At this point we can discuss any changes that may need to be made or a follow up session to address what is not working for you. We recommend maintenance sessions within the first year and there after f the client is struggling with finding an organizational solution that works for them or during any major life changes (such as divorce, downsizing, children leaving, death or illness, etc.). After we have redesigned your space, we should still review what we have accomplished to determine if what we have achieved has been maintained and if organizing systems are working. If the system that we created is not working for you then we will work together to create one that will. The single session rate will apply unless a package has been purchased. 

Our goal is to find a suitable solution for each of our clients regarding their organizational goals. 

Sometimes the organizer may feel an issue that arises is out of scope for the organizer at this point the organizer may refer client to further treatment with a specialist in that field (example OCD, Hoarding, Depression etc.)

 

PHOTO/VIDEO/AUDIO RELEASE, TESTIMONIALS


The Client releases all rights to testimonials they provide, before and after photos, audio record, and video record of organizing projects to be used by Neat and Tidy Organizing LLC for marketing purposes, including but not limited to website, social media, educational presentations, and pamphlets. Client authorizes Neat and Tidy Organizing to reproduce, publish, copy, distribute, and share the photos and recordings with prospective or current clients, for illustrative and/or marketing purposes, and on websites, marketing materials, and/or social media sites and apps. Client understands that it is the policy of Neat and Tidy Organizing to reproduce, publish, copy, distribute, and share only “after“ or “in progress” photos or recordings on websites, marketing materials, and/or social media sites and apps. However, Neat and Tidy Organizing retains the right to use all photos or recordings for all authorized purposes listed above. Client waives all rights to view and/or approve any and all photos or recordings.  Client understands that their identity will remain anonymous and details about the location of Client’s home, office, or space will not be disclosed. Client understands that Neat and Tidy Organizing retains copyright of the photos and recordings. Client waives any and all rights for payment, royalties, or compensation of any kind for use of said photos and recordings. Client identity and confidentiality will always be top priority in regards to photo usage. 


REFERRALS

 

 


Referrals are an important part of the success of Neat and Tidy Organizing LLC. If the Client refers someone to us who becomes a new client, the existing Client will receive ONE HOUR of organizing services FREE (at your next session) after the new client’s first paid session with us!


ACCEPTANCE 


This document will serve as the standard engagement letter of agreement between Neat and Tidy Organizing LLC and client. Client’s acceptance confirms understanding of the basis upon which Neat and Tidy Organizing LLC will provide organizational services.

 

  

Throughout the site, the terms “we,” “us” and “our” refer to Neat and Tidy Organizing LLC and our employees, contractors, subcontractors, or assistants; the terms "I" and "you" and "your" refer to the client. 

We offer this website, including all information, tools and services available from this site to you (the client) conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Use apply to all users of this site. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or purchase any of our products / services.  

I have read, understand and fully agree to the above terms and understand and agree that the services are being performed in accordance with the above items. By scheduling organizing services, I am agreeing to these terms. Client agrees by signing below that he/she is authorized to sign for this organizing job.